Frequently Asked Questions
Q: When will my order ship?
Most orders ship within 3–5 business days. During busy times (like new merch drops or holidays), it may take a little longer. You’ll get an email with tracking info as soon as your order hits the road.
Q: Can I pick up my order at Trustmark Park?
Yes! Select “Store Pickup” at checkout, and you can grab your order from our front offices at Trustmark Park during regular business hours. We’ll email you when it’s ready.
Q: When is the store open at Trustmark Park?
The in-person store is open during home games. If you swing by the Trustmark Park front office during normal business hours, our staff can help you access it then too.
Q: What if my item doesn’t fit or I changed my mind?
All sales are final. Due to the limited nature of our merchandise, we’re unable to offer returns or exchanges. Once it’s gone, it’s gone — that’s part of the fun (and the frenzy).
Q: Do you ship internationally?
Right now, we only ship within the U.S., but we’re working on expanding our reach so fans everywhere can represent the Monsters.
Q: Can I use the same promo code in person and online?
Not at this time — online and in-stadium purchases are separate systems. We’re working on making that easier in the future.
Q: My package says it was delivered, but I don’t see it. What should I do?
Sometimes packages like to play hide-and-seek. Double-check with neighbors or around your porch, then contact your carrier. If it’s still missing, email us and we’ll help track it down.
Q: Do you restock sold-out items?
Some things return from the deep, others don’t. Limited releases may vanish forever, but fan favorites often resurface. If you see something you like, don’t wait too long!
Q: Who do I contact if I have a problem with my order?
Reach out to us at macy@mudmonstersbaseball.com and we’ll get you squared away. We’re real people, not monsters (most of the time).